I used Luxury Airport Shuttles service for travel from Auckland to Auckland Airport to Tauranga.
On the way back to Tauranga, we travelled via Matamata to Te Poi to drop off a customer meeting a transfer to Rotorua. We then continued to Tauranga over the Kaimai ranges. As I live in Bethlehem, I was somewhat surprised when your driver drove straight past the Cambridge Road turn off. I questioned the driver and he said he was dropping people off at Greerton and Welcome bay before dropping me off at Bethlehem. I found this quite strange as this involved travelling to the other side of town before returning back to Bethlehem to drop me off. I asked the driver to drop me off back at the Cambridge Road turn off and I would get my wife to pick me up.
He proceeded driving and dropped me off in Cameron Road. I found the attitude of the driver less than satisfactory. When I told him I was not impressed with being driven to the other side of town, he said just "send in a complaint".