I Would give no stars if I could!!! THis place has given me nothing but the worst experience and the poorest service ever. I had first contacted Dr Lance in November for my TMJ on my right jaw. Because I was under ACC i knew is would it take time, which was okay, but I didn't expect to wait until the beginning of March for a response. At this point I was told that they were waiting for ACC to reply. I personally contacted ACC and was told that no forms were SENT IN!! So I contacted them and finally after another month that was completed. So I was recommended to use a splint at first. For around 4 months I went back and forth getting that done. The process was horrible. I would have follow up appointments which would only last 5 minutes. However for the last 3 or 4 times Ive had to wait almost 1 hour for it. I'd expect that maybe when going to my GP but not for this. After complaining many times, that I was in horrible pain, and that it affected me mentally, I stressed to have the arthrocentesis done. At this point it was around june/july, and I had signed all the forms for it as well, just had to wait for ACC to reply. I was told this would take a couple of weeks, i assumed 6 weeks. After that I contacted them AGAIN!! After 6 weeks or a little earlier and was told, still waiting for ACC. So around the end of August, Completely fed up I asked my dad t take over. He contacted the doctor and was told that the forms have yet to be sent!!! September is nearly over And I am still yet waiting. Just today I was told that I would have the arthrocentesis done in November 16th. Hence almost making it year I've had to suffer. I have a friend who had the same problem has I have and with and another doctor she received surgery and completed the whole process in 3 months. Now you might ask why not switch doctors if the process was horrible. But as many of you should know going to a specialist isn't cheep. Going through the experience of having x rays and cheek ups again, and just overall starting all over again, I don't think I could have mentally taken it. Overall I don't recommend this place at all!! As a patient I've never felt so medically neglected in my life. If I were you and you've read this, find another doctor!!!!
