Company description
MYSTERY SHOPPING
Mystery shopping is a 'snapshot' of the customer service at your business. A mystery shopper visits your business, posing as a customer and describes their experience in detail with particular reference to the customer service they received.
The objective of Customer Care Mystery Shopping Programme is to measure the quality of customer service and selling skills demonstrated by your salespeople when they are with their customers.
Mystery shopping provides management with a detailed assessment of employee performance and the variables that affect your customer's experience and satisfaction. It is an objective view of your business through the eyes of your customer and a mechanism to assess the strength of the customer service experience.
Our surveys provide valuable information to our clients that they can use to improve their service and increase their sales. They let them know what their salespeople are doing well and what they could be doing better.
Learn more at: https://www.customercare.co.nz/services/mystery-shopping/
COMPETITOR ANALYSIS
In today’s fast changing and increasingly competitive industry, what you don’t know CAN harm you. YOUR BUSINESS needs to stay on top of your market and this has never been more important or more challenging. If your competitors have an edge, it becomes viral by the use of social media. Keep on top by learning what they are offering, how they are interacting with their customers and how they perform in comparison. From this you will learn what you do better and what they do better.
Learn what products and services your competitors are offering, what they are charging and then improve what you offer and keep up with with price demands. For example, we do a lot of this research for retirement homes nationwide and obtain information on activities, inclusions, rooms sizes, prices, quality of fit outs etc
Our mystery audits used for competitor analysis are committed to providing you with insights into your competitors. By choosing Customer Care for a competitor product or price analysis will prove to help you make the right decisions and increase your sales.
Learn more at: https://www.customercare.co.nz/services/competitor-analysis/
COMPLIANCE AUDITS:
Compliance auditing is all about ensuring your staff are adhering to policies and statutory regulations. Compliance Auditing is conducted by Mystery Shoppers and involves them visiting your premises to conduct the audit.
We have invested in the latest mobile technology to ensure that our retail/store audits provide real time information and images.
Our audits can cover as many areas as desired including:any companies choose to audit compliance themselves, however this can take away valuable time from those needing to run other aspects of the business. Known faces conducting audits in stores and branches also create an incentive for staff to falsely up their compliance. It is all too common of a scenario where staff are aware of the "big boss" coming in for a check-up and act differently, thus you don't get an accurate portrayal of the day to day operation of the store. Auditing through a third party company enables you to get a view of the facets of your business you wish to assess through the eyes of someone in the shoes of a real consumer.
Learn more at: https://www.customercare.co.nz/services/compliance-auditing/
More details
- Set up fees?
- NO!
- Reporting Costs?
- NO!
- Contracts?
- NO!
.jpg42dec002-0069-42ac-bae2-3b11e85a0934-big.jpg)
